Shipping policy

Processing Times

Orders are packed with care and shipped within 1–2 business days.
You’ll receive a confirmation email with tracking once your order is on its way.

Shipping Rates & Delivery

We ship Australia-wide using trusted carriers.

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

  • Free Standard shipping: Free shipping on orders $99+

Delivery times may vary during public holidays or peak periods.

We offer international shipping.

Kodo House is not responsible for any customs duties, taxes, or import fees charged by your country. These charges are determined by your local customs authority and are payable by the customer.

Order Tracking

Every order includes full tracking.
You can track your parcel through the link provided in your shipping confirmation email.

Shipping Address

Please ensure your address is correct at checkout.
We are unable to change the address once your order has been dispatched.

Lost or Delayed Parcels

If your order is significantly delayed or tracking hasn’t updated, contact us at info@kodohouse.com.au and we’ll assist right away.

Damaged Orders

If your order arrives damaged, please send a photo within 48 hours and we will organise a replacement or solution.